Privacy Policy

1. Who we are

EKJ&A General Contractor LLC is a residential and commercial remodeling contractor licensed by the MHIC in Maryland, serving Hyattsville, Bethesda, Silver Spring, Rockville, Bowie and nearby areas. We are responsible for the personal information collected through this Site. Our contact details are at the bottom of this page.

2. Information we collect

We collect information in three ways:

Information you give us directly:

• Contact and estimate forms: name, email address, phone number, service of interest and the message you write (for example, details about your project).
• Newsletter: your email address, if you choose to subscribe.
• Virtual assistant (chat): the messages you type in the chat.
• Calls and text messages: your phone number and the content of what you send us when you call or text us.

Information collected automatically as you browse:

• Technical data: IP address, browser and device type, operating system, language and connection information.
• Usage data: pages you visit, links you click and the date and time of your visit.

We do not ask for card numbers, bank accounts, Social Security numbers or other sensitive data through the Site or the chat. Please do not include them in your messages.

3. How we use your information

• To answer your inquiries, prepare and send you estimates and schedule visits to your property.
• To contact you by phone, text message or email about your request or your project.
• To send you news and promotions, only if you subscribed (you can unsubscribe at any time).
• To operate and improve the Site and the virtual assistant, and to measure how they are used.
• To protect the Site against spam, fraud and misuse.
• To comply with legal obligations and enforce our rights.

We do not sell your personal information or use it for targeted advertising.

4. Calls and text messages

If you call us or send us a text message (for example, with the "TXT" button on the Site), we use your number only to reply and follow up on your request. By texting us you agree that we may reply the same way.

• Message and data rates from your plan may apply. Message frequency depends on your conversation with us.
• You can ask us at any time to stop texting or calling you by replying STOP or by letting us know through the contact details on this page.
• We do not share your phone number or your text messaging consent with third parties or affiliates for marketing purposes.
• Consent to receive messages is not a condition of hiring our services.

5. Virtual assistant (chat)

The Site includes an automated virtual assistant. The messages you type are sent to our chat service and to the technology providers that run it, in order to generate a reply and keep the context of the conversation. The conversation lasts for your browsing session; reloading the page starts a new conversation in your browser. The assistant's answers are informational and are not a quote or a contractual commitment. For an official estimate, please contact us directly.

6. Cookies and similar technologies

Cookies are small files stored in your browser. The Site only uses what is needed to work and to remember basic preferences (for example, your language or whether you have already seen a pop-up). We currently do not use advertising cookies or cross-site tracking.

Some third-party content embedded in the Site, such as the Google Maps map on the contact page, may set its own cookies or receive your IP address when it loads. You can block or delete cookies in your browser settings; if you do, some features of the Site may not work properly. If we add analytics or advertising tools in the future, we will update this section and, where the law requires it, ask for your consent.

Where applicable law requires it, we treat opt-out signals such as Global Privacy Control (GPC) sent by your browser as a valid request not to sell or share your information.

7. Who we share your information with

We only share personal information in these cases:

• Service providers that work for us and may only use your data to provide us with their service: hosting and maintenance of the Site, email and messaging, customer management tools and the service that runs the virtual assistant.
• Subcontractors, material suppliers or professionals (for example, to measure, quote or coordinate your project), only with the information needed and with your knowledge.
• Authorities, courts or third parties when required by law or to protect our rights, people's safety or to prevent fraud.
• In the event of a sale, merger or reorganization of the company, information may be transferred to the new owner, who must respect this policy.

We do not sell or rent your personal information.

8. Third-party services and links

The Site may link to or display content from third parties, such as Instagram, the Better Business Bureau (BBB) and Google Maps. Those services have their own privacy policies and we do not control how they handle your information. We recommend reviewing them before using them.

9. Data retention

We keep your information only as long as needed for the purposes described in this policy, to handle your project and to meet legal, accounting and warranty obligations. As a guideline, inquiries that do not become a project are kept for [PERIOD, for example 24 months]; data from contracted projects is kept for as long as the law and applicable warranties require. When we no longer need it, we delete or anonymize it.

10. Security

We apply reasonable technical and organizational measures to protect your information, such as encrypted connections (HTTPS) and access limited to those who need it. No system is 100% secure, so we cannot guarantee absolute security. If a breach affects you, we will notify you as required by law.

11. Your rights and choices

Depending on where you live and applicable law (including Maryland and other state privacy laws, where they apply), you may:

• Request access to the personal information we hold about you and a copy of it.
• Ask us to correct inaccurate data.
• Ask us to delete your personal information.
• Opt out of marketing emails, using the unsubscribe link or by writing to us.
• Ask us to stop texting or calling you.
• Not be discriminated against for exercising your rights.

To exercise these rights, contact us using the details below. We may ask for information to verify your identity. We will respond within the time set by law (generally 45 days). If you disagree with our response, you can contact your state's consumer protection authority, such as the Maryland Office of the Attorney General.

12. Children's privacy

The Site is not directed to children under 13 and we do not knowingly collect information from them. If you believe a child has sent us personal information, write to us and we will delete it.

13. Changes to this policy

We may update this policy from time to time. The date of the last update appears at the top of this page. If we make material changes, we will say so prominently on the Site. Continued use of the Site after a change means you accept it.

Contact us

If you have questions about this policy or want to exercise your rights, contact us:

EKJ&A General Contractor LLC
contact@remodelingekj.com
(240) 893-0825